At Dimi Drive, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our shuttle services and visit our website or app. By using our services, you agree to the terms outlined in this policy.

 

1. Information We Collect

 

We may collect the following types of personal information from you:

 

1.1. Personal Information:

 

• Name
• Contact details (email, phone number, address)
• Payment information (credit/debit card details, billing address)
• Identification documents (e.g., driver’s license, passport) for verification purposes
• Shuttle pickup and drop-off locations

 

1.2. Usage Information:

 

• IP address, browser type, and operating system
• Pages visited, clicks, and activity logs when using our website or app
• Geolocation data while using the shuttle service app (optional, based on your device settings)

 

1.3. Transaction Information:

 

• Service usage history (booked trips, cancellations, etc.)
• Payment and billing records

 

2. How We Use Your Information

 

We use the collected information to provide and improve our services, including but not limited to:

 

• Processing and managing your shuttle reservations
• Communicating with you about your bookings and updates
• Processing payments securely
• Improving our customer experience through feedback and analytics
• Sending promotional offers or marketing communication, with your consent
• Ensuring safety and security of our customers and drivers
• Complying with legal obligations

 

3. Sharing Your Information

 

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

 

• Service Providers: We may share your information with third-party vendors that assist with our operations (e.g., payment processors, IT support).
• Legal Requirements: We may disclose your information when required by law or if necessary to protect our rights, safety, or property.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

 

4. Data Security

 

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. This includes encryption, secure servers, and restricted access to sensitive data. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

 

5. Your Rights

 

You have the following rights regarding your personal information:

 

• Access: You can request a copy of the information we hold about you.
• Correction: You can update or correct inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to legal requirements.
• Opt-out: You can opt-out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.

 

6. Cookies and Tracking Technologies

 

We use cookies and similar technologies to enhance your experience on our website and app. Cookies help us remember your preferences and gather usage statistics. You can control cookie preferences through your browser settings.

 

7. Third-Party Links

 

Our website or app may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

 

8. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

 

9. Changes to This Privacy Policy

 

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will include the effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

 

DIMI DRIVE LTD

75 Caracara street

 

New Horizons Pelican Park

Cape Town

Western Cape

7941

 

info@dimidrive.co.za

+27 745 471 212